Holland America Line does not discriminate against individuals on the basis of disability. We seek, to the extent feasible, to accommodate guests with disabilities. However, some needs require adequate time to prepare for a guest's arrival. It is recommended that guests make every effort to contact our Access & Compliance Department and to submit Special Requirements Information (SRI) Form well in advance of the departure of their cruise and/or cruisetour. We recommend submitting an SRI upon booking or a minimum of 45 days prior to departure.
Our vessels have specially designed staterooms for guests who use wheelchairs. If you have not booked one of these wheelchair accessible staterooms but instead will be using a standard stateroom, you need to know about some limitations that adversely impact maneuverability, especially ingress and egress into bathrooms. For example, bathroom dimensions, doorsills, and the height of bathtubs in standard staterooms are often difficult to negotiate for guests who have limited mobility. Additionally, standard stateroom doors and hallways may be too narrow for a wheelchair or scooter to maneuver into and out of the stateroom. Note: For safety reasons, these mobility devices must be stored and charged in the guests' staterooms.
Our Wheelchair Accessible Staterooms offer features such as wider entry doors, roll-in showers with grab bars, benches/seats, and hand-held shower nozzles, as well as lowered closet and towel rods.